Les Jones: A Solution for Symantec's Norton Internet Security and Gmail's "Arrgh! The page has been corrupted. If you are running security or firewall software, you may have to disable it" Error

December 28, 2005

Tech > A Solution for Symantec's Norton Internet Security and Gmail's "Arrgh! The page has been corrupted. If you are running security or firewall software, you may have to disable it" Error

(Apologies for the obnoxiously long title. I'm trying to make this post friendly to search engine users who are searching for a solution to this problem.)

I've occasionally gotten the following error in Gmail: "Arrgh! The page has been corrupted. If you are running security or firewall software, you may have to disable it." That error prevents me from seeing all or part of the email message.

The error includes a link to a suggestion to contact Symantec, the company that makes Norton Internet Security, which I use on my home laptop. Symantec's support area didn't have any information about the problem, so I experimented on my own. It turns out that Norton Internet Security's ad blocking feature was the cause of the problem. If it's turned on I get the error. If it's turned off I don't.

To fix the problem:

1. Go to Start -> Programs -> Norton Internet Security -> Norton Internet Security.
2. Select "Ad Blocking."
3. Click the yellow Configure button.
4. Uncheck "Turn on Ad Blocking."
5. Click OK to save changes.

Posted by lesjones | TrackBack

Norton Internet Security linked with Norton Internet Security
Norton Internet Security linked with Norton Internet Security
Norton Internet Security linked with Norton Internet Security
Norton Internet Security linked with Norton Internet Security

Comments

Thank you! Worked like a charm.

Posted by: celeste at February 04, 2006

Thanks much for this tip. I wonder why Norton can't put the simple solution on their web pages.

Posted by: James Billen at April 10, 2006

thanks! superb! :)

Posted by: Martin at June 04, 2006

Thanks a lot Les (Jones) for your post. This problem has bothered me for years while Gmail's own help page only complicates it further.

I believe lots more people are still facing this problem and not properly fixed.

You are great man.

Posted by: Pakorn Chan at June 15, 2006

Thanks - you made it happen....funny how gmail's site has you unchecking the OTHER box:

http://mail.google.com/support/bin/answer.py?answer=8837&topic=1523

-cvb-

Posted by: cvb at August 15, 2006

Yeah, ditto, great stuff. In vain I searched for help from Symantec and Google. Les Jones, you're the man!

Posted by: Pramz at September 18, 2006

Works great, thanks for the tip!

Posted by: ASHayden at September 26, 2006

Thanks!!!! I don't think Norton should fix this, *Google* should have this info. They are getting arrogant and beginning to slip in keeping their eye on what's best for their customers. Suggesting that people should turn off the firewall altogether is irresponsible.

Posted by: Peter at January 02, 2007

Thank YOU!!! :)

Posted by: Mi at January 25, 2007

OMG thank you! Because this is my work computer, I had to get to that window a little differently, but it worked like a charm!!!

Posted by: Nisey at June 08, 2007

thank you! i've had norton on my laptop for 6 months and i never had this problem until a couple of weeks ago and it drove me crazy!! thanks for the tip on fixing it!

Posted by: at September 16, 2007

You can keep ad blocking enabled by going into the advanced section and setting a permit '/' option for mail.google.com. I presume that there is a better string than '/' to use, but I haven't played around with it enough to find out.

Posted by: BoB at October 22, 2007